Live Bank Feed

Automatically import bank transactions in real time. Live bank feeds connect directly to your bank via Australia’s Open Banking (CDR) framework, so transactions appear in Rebased as soon as your bank posts them.

Requirements

• Pro subscription ($33/month GST inc.) — up to 5 live bank connections included
• An Australian bank account at a supported institution (100+ banks supported)

Each time you connect to a bank, it counts as one connection. If you connect multiple accounts from the same bank in a single flow, that counts as one connection. Connecting to a different bank (or the same bank on a separate occasion) counts as an additional connection.

Free tier users can import statements manually or upgrade to Pro to enable live feeds.

Connecting a live feed

New live account

1. Go to Bank → click Add Bank Account
2. Select Connect Live Feed — you’ll see how many of your 5 connections you’ve used
3. Review the connection details and click Connect Bank Account
4. A secure overlay opens — select your bank, sign in, and grant consent
5. You’ll see a syncing indicator while your bank data is being imported
6. Once syncing is complete, click View My Accounts — your accounts will appear

Transactions typically arrive within a minute. For fresh-start businesses, Rebased sets when the live feed starts importing without asking you to pick a historical start date. If you migrated from another system, see Ready to Set Up below — the live feed starts from your conversion date (the first day Rebased owns the books). Opening balances come from the migration you approved in Intelligence; see How Migration Works.

If you’ve reached your connection limit, disconnect an existing live feed before connecting a new one. The connection screen shows your active connections to help you decide.

Connect Live on an existing manual account

If the account is already on your Bank page as a manual or statement account, turn that same account live — do not add a second bank account for it.

1. Open the account card’s 3-dot menu, or open the account and use More actions
2. Select Connect Live Feed (or Reconnect Live Feed if this account had a live feed before)
3. Complete the secure bank connection

The existing account becomes the live feed account. New transactions sync onto it. History you already imported or entered stays on that account.

When you connect live this way, the live feed starts the day after the last transaction already on that account, so it does not overlap with activity you already recorded. If statements stopped before you connected, the feed fills that hole. If there is no history yet, it starts from today.

Ready to Set Up (from Chart of Accounts)

If your Trial Balance import created bank accounts, start from the Bank page section Ready to Set Up (from Chart of Accounts):

1. Click Set Up Bank on the imported bank account
2. Choose Connect live feed or Use statement/manual import
3. If you chose live, complete the secure bank connection

Connect live feed links the feed to the existing Chart of Accounts bank account. The live feed starts from your conversion date — the books boundary you approved in Migration — so transactions import from that day forward. Activity before the conversion date stays represented by the Trial Balance opening balance.

Use statement/manual import creates a Bank account linked to the same Chart of Accounts account. You can upload statements or enter activity manually. Later, use Connect Live Feed on that account’s card or detail page when you are ready for automatic syncing.

Either path preserves the imported opening balance and avoids a duplicate bank GL account.

Feed Health

Once connected, your account shows a Feed Health panel instead of Statement Health:

If the calculated balance matches the bank balance, the status shows as Healthy (green).

Bank updating

Sometimes your bank reports a newer balance before all matching transaction rows are available through Open Banking. When this happens, Feed Health may show Bank Updating.

This usually means Rebased is waiting for the bank feed to catch up. It is not normally an opening balance problem. Refresh later, or use Repair from last statement only if the difference persists.

Pending bank activity

Some banks include pending card holds, NPP payments, or other unsettled activity in the balance they report through Open Banking.

When that happens, Rebased shows those rows in Bank Statements as Pending at bank. Pending bank rows:

• are included in Feed Health so the calculated balance can match the bank balance;
• do not appear in the Reconcile tab yet;
• cannot be matched, coded, or reconciled until the bank posts the final transaction;
• are removed or replaced automatically when the settled bank transaction arrives.

This is normal. It means the bank balance includes activity that has not fully settled yet.

Possible missing pre-feed activity

For a fresh-start business, a bank account normally starts from a zero opening baseline. If the bank feed starts after some activity has already happened, Rebased may calculate a non-zero opening balance on first sync.

When that happens, Feed Health may show Possible missing pre-feed activity.

You can upload a PDF statement from before the first live-feed transaction. Rebased will:

• import only the rows before the first live-feed transaction;
• skip rows already covered by the live feed;
• move matching rows from a related manual or archived account into the live account instead of creating duplicates;
• recalculate the opening baseline.

If the uploaded statement explains the missing pre-feed activity, the calculated opening balance should resolve to $0.00.

This is different from migration opening balances. If your business migrated from another accounting system, use the imported bank account setup flow and Opening Balances workflow.

Balance discrepancy

If the balances don’t match, the status shows as Discrepancy and Feed Health shows actions to help resolve it.

Use Refresh Bank Feed for normal catch-up. It pulls the latest posted transactions, pending bank activity, and current bank balance.

Use Repair from last statement when refreshing does not fix the problem. Repair re-checks posted transactions from when the live feed should have started importing (the day after your last statement or manual transaction if that is earlier than the current feed start). That recovers missed updates and earlier import windows.

If Feed Health says Bank Updating, wait for the bank to finish publishing matching transactions. If Feed Health says Opening balance may be missing after Repair, the remaining issue is usually a migration or opening balance setup issue. Use Opening Balances rather than repeatedly refreshing.

Bank Statements view

The Bank Statements tab shows the transactions Rebased has received from the feed, including posted rows and any pending bank activity.

Rebased does not show a running Balance column for live-feed transactions unless the bank provides a balance for each transaction. Some Open Banking providers report the current account balance separately from transactions, so a calculated row-by-row balance can be misleading.

Disconnecting a live feed

You can disconnect a live feed at any time from the 3-dot menu on your account card or account detail page. Select Disconnect Feed and choose:

In both cases, bank sharing stops — your bank will no longer send new data to Rebased. This also frees up a connection slot.

Important: If you connected multiple accounts from the same bank in a single flow, disconnecting one will disconnect all accounts from that connection. The confirmation dialog will list all affected accounts before you proceed.

Subscription changes

Downgrading from Pro to Free

If you downgrade from Pro to Free, live bank feeds stop automatically and those accounts become manual:

• Feeds stop importing new transactions
• Accounts stay on your Bank page as manual accounts
• All transaction history is preserved
• Chart of Accounts links are preserved
• Bank sharing is revoked (no ongoing data sharing)
• You can continue with manual entry or statement imports

After you upgrade back to Pro, reconnect from each account’s 3-dot menu or account detail (Reconnect Live Feed / Connect Live Feed).

Upgrading from Free to Pro

After upgrading:

• For an existing manual account, use Connect Live Feed on that account (3-dot menu or account detail) so the same account becomes live
• For a Trial Balance bank still under Ready to Set Up, use Set Up Bank → Connect live feed
• Or use Add Bank Account → Connect Live Feed when you are adding a new live account

Security

Live bank feeds use Australia’s Consumer Data Right (CDR) framework:

• Read-only access — Rebased can only read transactions, never make payments or transfers
• No credentials stored — You authenticate directly with your bank; Rebased never sees your password
• Consent-based — You choose exactly which accounts to share and can revoke consent at any time
• CDR accredited — Our data provider is an accredited CDR participant
• Historical data — CDR consent allows up to 12 months of historical transaction data
• Encrypted — All data is encrypted in transit and at rest

Supported banks

Over 100 Australian financial institutions are supported, including all major banks (ANZ, CBA, NAB, Westpac) and most regional banks, credit unions, and building societies.

Troubleshooting

”Failed to create bank connection session”

• Make sure you have an active Pro subscription
• Check that you haven’t reached your 5-connection limit — disconnect an existing feed first if needed
• Try refreshing the page and connecting again
• If using an ad blocker, temporarily disable it during connection

Connection window closes but nothing happens

• The connection may still be processing — wait a minute and refresh the page
• Check if your account appears in the bank accounts list

Transactions not appearing

• Transactions typically arrive within a minute of connection
• If no transactions appear after 5 minutes, try the Refresh Bank Feed button
• Your bank may take longer to share data for the first time
• Pending bank activity may appear in Bank Statements before it is ready to reconcile

Balance shows a discrepancy

• Click Refresh Bank Feed to pull the latest data
• If Feed Health says Bank Updating, wait and refresh later
• If the issue remains after normal refresh, click Repair from last statement in Feed Health
• Small discrepancies may resolve after the next automatic sync
• If Feed Health says Pending bank activity, wait for the bank to post the final transaction
• If Feed Health shows Possible missing pre-feed activity, upload the missing pre-feed statement
• If you migrated from another accounting system, check Opening Balances
• If the discrepancy persists, contact support

Related pages

• Bank Overview — Main bank documentation
• Bank Accounts — Manual account management
• Statement Import — Importing PDF statements
• Bank Reconciliation — Matching transactions to your ledger

Last updated: August 24, 2026