AI Credits
Intelligence usage is measured in AI credits (tokens). Messages you send, Autopilot actions, and scheduled workflow runs that execute on your behalf consume credits. Your subscription includes a monthly allowance, and you can purchase more if you need them.
Background maintenance that Rebased runs to keep search and memory healthy (for example indexing Docs or preparing memory candidates) is not charged against your AI credits.
How credits work
Your monthly allowance and bonus tokens belong to the business subscription you are working in. Paid top-ups can belong to a business, to you personally, or to your Rebased Firm practice.
Your business has these included credit buckets:
| Bucket | How you get them | Expiry |
|---|---|---|
| Monthly allowance | Included with your subscription, resets each billing cycle | Resets (unused tokens do not roll over) |
| Bonus tokens | Promotional credits from Rebased (e.g. sign-up bonus, campaigns) | Varies by promotion |
| Business top-up tokens | Purchased for this business | Do not expire |
When you buy a top-up, you may see these choices:
| Choice | What it means |
|---|---|
| For this business | Credits stay with the selected business and can be used by its team |
| For me | Credits belong to you and can follow you across eligible interactive work in businesses you can access |
| For this practice | Credits belong to your Rebased Firm and are intended for advisory-managed client work |
Consumption order
When you use Intelligence, credits are deducted in this order:
- Monthly allowance — used first
- Bonus tokens — used after the monthly allowance is exhausted
- Business top-up tokens — used after included business credits
- Practice top-up tokens — used for firm-managed client work, when available
- Personal top-up tokens — used last for interactive work you start
This means business monthly and bonus credits are used before paid top-ups. Scheduled workflows do not use your personal top-ups unless the work is tied to an interactive action you started.
What consumes credits
| Activity | Credits used |
|---|---|
| Sending a message in Chat mode | Based on message length and response complexity |
| Autopilot actions (creating, sending, reconciling, Docs edits you request) | Based on the number of steps and tools used |
| Scheduled workflow runs | Same as interactive usage today — based on prompt and actions |
More complex tasks use more credits. A simple question like “What’s my revenue this month?” uses fewer credits than “Create invoices for all outstanding quotes and email them to clients.”
What does not consume your credits
- Background Docs indexing and similar maintenance Rebased runs for search quality
- Internal memory-candidate preparation that is not part of a message you send
- Background compilation of Curated Business Context from Docs and memories you can already read
Uploading or editing Docs in the editor does not add a separate credit charge beyond normal Intelligence chat/Autopilot usage when you ask the agent for help. Background Docs indexing and curated-context compilation stay absorbed (not charged). Interactive Intelligence turns you start still use the normal credit path.
Finer-grained billing for user-created workflows and automations (detailed per-run receipts beyond today’s scheduled-run charging) may expand later; this page will be updated when that product behaviour ships.
Checking your balance
Your current credit balance is displayed at the bottom of the Intelligence panel. It shows:
- Monthly allocation — remaining tokens from your current billing cycle allowance
- Business top-up — remaining business-owned bonus and top-up tokens
- Practice top-up — Rebased Firm credits, shown only when available for firm-managed client work
- Personal top-up — credits that belong to you for interactive work
You can also open Settings → Billing → Usage for the full breakdown, history, auto top-up, and spend limits.
Running out of credits
When your credits are exhausted:
- You’ll see an insufficient tokens message in the Intelligence panel
- You won’t be able to send new messages or run workflows until credits are available
- Any scheduled workflows will fail at their next run and you’ll receive a notification
Topping up
- Go to Settings → Billing → Usage (or click the link in the insufficient tokens message)
- Choose who the credits are for: this business, me, or this practice if available
- Choose a top-up amount
- Complete the purchase
Top-up tokens are added to the selected owner balance immediately and do not expire.
Auto top-up
Admins can enable auto top-up on Settings → Billing → Usage:
- Add a card for usage charges
- Choose a token pack and a low-balance threshold
- Turn auto top-up on
When the business balance falls to the threshold, Rebased charges that card and adds tokens to this business. Auto top-up does not fill personal or practice balances — use the purchase modal for those one-off buys.
Auto top-up is especially useful if you rely on scheduled workflows, so overnight runs are less likely to fail for empty balances.
Monthly purchase spend limit
Each business has a monthly limit on how much can be spent on token purchases (default $300 in Australia). When the limit is reached:
- Further top-ups (manual and auto) are blocked until the next calendar month
- Your existing credit balance remains usable
View spent amount, remaining allowance, and edit the limit under Settings → Billing → Usage.
Monthly reset
Your monthly allowance resets automatically at the start of each billing cycle. Unused monthly tokens do not carry over, and they do not move with a user between businesses.
Credits and scheduled workflows
Scheduled workflows check your credit balance before each run:
- Sufficient credits — the workflow runs normally and credits are deducted
- Insufficient credits — Rebased attempts business auto top-up once if enabled; if still insufficient, the run fails immediately (no partial execution), and you receive a failure notification
- The schedule remains active, so the next occurrence will attempt to run as normal once you top up
If you rely on scheduled workflows, enable business auto top-up or keep a buffer of top-up tokens to avoid interruptions.