AI Credits
Intelligence usage is measured in AI credits (tokens). Every message you send, every action the agent takes, and every scheduled workflow run consumes credits. Your subscription includes a monthly allowance, and you can purchase more if you need them.
How credits work
Your business has three credit buckets:
| Bucket | How you get them | Expiry |
|---|---|---|
| Monthly allowance | Included with your subscription, resets each billing cycle | Resets (unused tokens do not roll over) |
| Bonus tokens | Promotional credits from Rebased (e.g. sign-up bonus, campaigns) | Varies by promotion |
| Top-up tokens | Purchased in Settings when you need more | Do not expire |
Consumption order
When you use Intelligence, credits are deducted in this order:
- Monthly allowance — used first
- Bonus tokens — used after the monthly allowance is exhausted
- Top-up tokens — used last
This means your purchased tokens are always preserved until your free and bonus credits are spent.
What consumes credits
| Activity | Credits used |
|---|---|
| Sending a message in Chat mode | Based on message length and response complexity |
| Autopilot actions (creating, sending, reconciling) | Based on the number of steps and tools used |
| Scheduled workflow runs | Same as interactive usage — based on prompt and actions |
More complex tasks use more credits. A simple question like “What’s my revenue this month?” uses fewer credits than “Create invoices for all outstanding quotes and email them to clients.”
Checking your balance
Your current credit balance is displayed at the bottom of the Intelligence panel. It shows:
- Monthly — remaining tokens from your current billing cycle allowance
- Bonus / Purchased — combined remaining bonus and top-up tokens
Running out of credits
When your credits are exhausted:
- You’ll see an insufficient tokens message in the Intelligence panel
- You won’t be able to send new messages or run workflows until credits are available
- Any scheduled workflows will fail at their next run and you’ll receive a notification
Topping up
- Go to Settings > Intelligence (or click the link in the insufficient tokens message)
- Choose a top-up amount
- Complete the purchase
Top-up tokens are added to your balance immediately and do not expire.
Monthly reset
Your monthly allowance resets automatically at the start of each billing cycle. Unused monthly tokens do not carry over — they reset to the full allowance amount.
Credits and scheduled workflows
Scheduled workflows check your credit balance before each run:
- Sufficient credits — the workflow runs normally and credits are deducted
- Insufficient credits — the run fails immediately (no partial execution), and you receive a failure notification
- The schedule remains active, so the next occurrence will attempt to run as normal once you top up
If you rely on scheduled workflows, keep an eye on your balance or consider purchasing top-up tokens to avoid interruptions.